Grievances
The grievance redressal and escalation matrix, and the dedicated channel for accessibility-related complaints from persons with disabilities.
Grievance redressal / escalation matrix
Who to approach, and when
The matrix must include the following details.
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email Id | Working Hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Atul Gupta | 71 Maker Tower B Cuffe Parade Mumbai 400005 | +91 98205 96208 | atulashokgupta@gmail.com | 10am to 6pm |
| Head of Customer Care | Not stated | Not stated | Not stated | Not stated | Not stated |
| Compliance Officer | Not stated | Not stated | Not stated | Not stated | Not stated |
| CEO | Not stated | Not stated | Not stated | Not stated | Not stated |
| Principal Officer | Not stated | Not stated | Not stated | Not stated | Not stated |
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Annexure B
Grievance Redressal Mechanism — Accessibility Compliance
SEBI Circular dated July 31, 2025.
In compliance with the SEBI circular, Atul Gupta has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
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Dedicated Channels
Email: atulashokgupta@gmail.com
Helpline: +91 98205 96208 (operational Mon–Fri, 9:30 AM – 6:00 PM)
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Process
All accessibility-related grievances will be acknowledged within 2 working days.
Resolution/response will be provided within 15 working days.
Complex issues requiring longer timelines will be communicated clearly to the complainant.
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Escalation Matrix
Level 1 — Nodal Officer: Mr. Atul Gupta, Email: atulashokgupta@gmail.com, Contact: +91 98205 96208
Not satisfied with our response?
You may escalate to SEBI at any time through SCORES, or to the SMART ODR portal for online conciliation and arbitration. See Redressal & SCORES for the full escalation ladder.