Reg. No. INA000016977 +91 98205 96208 empowerias2022@gmail.com
eMpower

Complaint Redressal & SCORES

Annexure C — how to raise a query or complaint, what we commit to, and how to escalate beyond us.

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

The escalation ladder

Five steps, in order.

  1. Raise it with the Client Servicing Team

    Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on empowerias2022@gmail.com. Alternatively, the Investor may call on +91 98205 96208.

  2. Write to us by post

    A letter may also be written with their query/complaint and posted at the below mentioned address:

    71 Maker Tower B, Cuffe Parade, Mumbai – 400005

  3. Escalate to the Investment Adviser

    Clients can write to the Investment Adviser at empowerias2022@gmail.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Investment Adviser.

  4. Lodge a grievance with SEBI on SCORES

    In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI.

    SCORES may be accessed through the SCORES mobile application as well, same can be downloaded from the below link: SCORES on Google Play.

  5. Use the ODR Portal

    A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link — https://smartodr.in/

What you can hold us to

Our timelines

Client Servicing Team
10 business daysTo respond to your query or complaint
Investment Adviser
10 business daysTo reply once escalated
Grievance redressal
21 daysMaximum, from receipt of the grievance
Grievances Complaint Data